Wine Everything Central Store Policies
You
can use your Visa, Mastercard, American Express and Discover cards. In addition, we
accept Paypal. Your cards are also accepted on Paypal.
Shipping Time
The time needed to
ship merchandise will vary depending on the shipment's location and the
particular time of year. Normally you should expect a 7-10 day delivery
time.
Shipping Methods
Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to your shipping location..
Knife Laws
Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Damaged Shipments
Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects
If a product appears to have a manufacture’s defect, DO NOT return products without first contacting the manufacturer of the product to receive specific instructions. If an item is to be returned due to manufactures defect, you must first receive a Return Authorization Number from the manufacturer. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy
Permission for any return merchandise must be secured by you from the manufacturer and their return department. You have 30 days from the ship date to receive refunds.
We provide products from many manufacturers and their policies are continually monitored for high customer satisfaction. Each shipment will arrive with instructions for defects, damaged, incorrect or wrong items received.
You may email the refund request to our Wine Everything Central email at: support@wineeverythingcentral.com (with "RETURN" in the subject field), we will follow up on your request to the manufacturer.
Please note: the manufacturer will provide you with the Return Authorization Number. The manufacturer will provide to you a document with the return authorization number (RA#) and with return instructions. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by the return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our/shippers part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Note: if you are in any way unhappy with your purchase, you may return it to us following the above procedure and we will replace it for you or refund the purchase price to you minus a 15% restocking fee. You will have to pay the return shipping fees. We want you completely happy and satisfied with your Wine Everything Central purchase.
